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Why is my order stuck in "PROCESSING?"
Why Is My Order Taking Longer Than Expected? At Pelipost, we work hard to get your photos printed and delivered as quickly as possible. However, there are a couple of points in the process where your facility plays a role, and these can sometimes ...Understanding Your Shipping Cost
What does my shipping cost cover? Your $5.99 Standard Shipping cost isn't just postage; it covers the full service that makes Pelipost different from other photo services. Here's what's included in every order: ?️ Professional Hand-Printing Every ...PeliPALS Fair Usage Policy
PeliPALS Fair Usage Policy What is the Fair Usage Policy? Our Fair Usage Policy ensures that all PeliPALS members can enjoy reliable, high-quality photo printing and delivery service. It's designed to prevent commercial misuse while supporting all ...Which Facilities Partner With Pelipost For Guaranteed Photo Delivery?
How Our Facility Partnerships Benefit You At Pelipost, we're excited to announce partnerships with numerous correctional facilities to streamline the photo delivery process. These partnerships mean: • No more rejected orders - Only approved photos ...How to Send Photo Calendars to Prison
Calendars are valuable in prison for several reasons. They help our incarcerated loved ones track their remaining sentence, manage appointments and legal deadlines, plan for reentry into society, and provide a sense of structure and routine. You can ...
Popular Articles
How long does it take for my loved one to receive photos?
Once your order is placed, your photos will be printed and shipped from our fulfillment center within 1-2 business days. Once shipped, photos arrive to your loved one's correctional facility in 5-7 business days with Standard shipping. If you’ve ...How does Pelipost work?
Our easy-to-use app makes sending photos to your incarcerated loved one a breeze. Here's how Pelipost works: 1) UPLOAD: Create your contact. Select your loved one's facility. Upload your favorite photos to the Pelipost app. We'll take it from there! ...Does Pelipost print Inmate Name and Inmate ID on photos?
Yes- nearly all correctional facilities require that the inmate's NAME and DOC number are printed on the back of each photo. In order to stay in compliance with facility rules and avoid returned orders, as of September 1, 2019, your loved one's NAME ...Can I use Pelipost to send photos to Federal prisons?
Yes! You can use the Pelipost app to send photos to both state and federal prisons. If you do not see your loved one's Federal facility listed, please reach out to our Customer Support Team to confirm that the facility is able to accept photos from ...My order status says 'ARRIVED.' What does that mean?
When your order status updates to ARRIVED, this means that your order has arrived at the Facility’s designated mail location (usually this is a PO Box.) Your order will then be picked up and screened and inspected by facility staff in the facility’s ...