How long does it take for my loved one to receive photos?
Once your order is placed, your photos will be printed and shipped from our fulfillment center within 1-2 business days. Once shipped, photos arrive to your loved one's correctional facility in 5-7 business days with Standard shipping.
If you’ve opted for Premium shipping (available for select facilities) photos will arrive in 3-5 business days.
Once your photos arrive at the facility, they will still need to undergo inspection by the facility's mail room staff before they are delivered to your loved one. Facility inspection times can vary depending on a variety of factors, including holidays and the size and staffing of the facility. A good rule of thumb is to count on an additional 3-5 days for inspection time once your order arrives to the facility.
After inspection, your photos will be delivered to your loved one to enjoy!
Still have questions about photo delivery times? Our Customer Support Team is here to help! Click here to contact us.
Related Articles
What is Premium Shipping?
Premium shipping is available at select facilities for an additional fee. With Premium shipping, you will receive an individual tracking number, which you can use to track your order with USPS. Your order will arrive to the facility within 3-5 ...Understanding Your Shipping Cost
What does my shipping cost cover? Your $5.99 Standard Shipping cost isn't just postage; it covers the full service that makes Pelipost different from other photo services. Here's what's included in every order: ?️ Professional Hand-Printing Every ...What is Delivery Assurance?
What is Delivery Assurance? Delivery Assurance costs .99 cents per order and ensures that if your order is returned to us or does not arrive at the facility, our Pelipost Return Specialists will: Research the issue Modify the order as needed Resend ...Where's my order?
Where If it has been over 14 days since your order was placed and your loved one has still not received their order, please reach out to us! Our Customer Support Team is here to help. Be sure to include your order number in your message so our team ...My order was returned by the facility. What should I do next?
Most photo orders returned from a facility will be mailed back directly to Pelipost (unless you are sending to a facility that requires the Sender's primary address). Once they arrive to us, your order status will update to "RETURNED." Please keep in ...