How does Pelipost work?

How does Pelipost work?

Our easy-easy-to-use app makes sending photos to your incarcerated loved one a breeze. Here's how Pelipost works: 

1) UPLOAD:  Create your contact. Select your loved one's facility. Upload your favorite photos to the Pelipost app. We'll take it from there!

2) PRINT: Your photos are printed, packaged, and shipped from our fulfillment center in Tampa, Florida directly to your loved one's correctional facility. We offer a variety products, including 4x6, 5x7, and 8x10 photo prints (all products subject to facility guidelines/restrictions). All photos are printed on highest-quality photo paper. 

3) DELIVERY: Your photos arrive to your loved one's facility in approximately 5-7 business days (from the date order is marked shipped). When your order arrived to your loved one's facility, photos are screened and inspected by the facility mailroom and delivered to your loved one. 

Please note that mail screening at the facility takes time, and can add an additional 5-7 days before your photos are in your loved one's hands. 




Still have questions? Our Customer Support Team is here to help! Click here to contact us.


    • Related Articles

    • Why can’t I see my greeting card order in the Pelipost app?

      Greeting cards are ordered through our Shopify store, Greetings by Pelipost, which is separate from the Pelipost app. Any updates to your greeting card order will be communicated through email. Still have questions about your greeting card order? Our ...
    • Greetings by Pelipost: Greeting Card FAQs

      Over a white background are two greeting carda and the Greetings by Pelipost logo with white text in a black circle. One card says "I don't know the right thing to say but I'm here for you now and always" with a yellow, blue, orange and green border, ...
    • How do I cancel my order?

      If you have recently placed an order and need to cancel for any reason, you are able to do so within the Pelipost app. Orders can only be cancelled if the order is still in the PROCESSING status. Once the order prints, it cannot be cancelled. If your ...
    • What is Premium Shipping?

      Premium shipping is available at select facilities for an additional fee. With Premium shipping, you will receive an individual tracking number, which you can use to track your order with USPS. Your order will arrive to the facility within 3-5 ...
    • Customer Support Hours

      Our Customer Support Team can be reached by email, SMS text, live chat, or WhatsApp. Our Customer Support Team is available Monday through Friday from 10:00am EST to 8:00pm EST, and closed Saturday and Sunday. We will respond to your inquiry within ...