How does Pelipost work?

How does Pelipost work?

Our easy-easy-to-use app makes sending photos to your incarcerated loved one a breeze. Here's how Pelipost works: 

1) UPLOAD:  Create your contact. Select your loved one's facility. Upload your favorite photos to the Pelipost app. We'll take it from there!

2) PRINT: Your photos are printed, packaged, and shipped from our fulfillment center in Tampa, Florida directly to your loved one's correctional facility. We offer a variety products, including 4x6, 5x7, and 8x10 photo prints (all products subject to facility guidelines/restrictions). All photos are printed on highest-quality photo paper. 

3) DELIVERY: Your photos arrive to your loved one's facility in approximately 5-7 business days (from the date order is marked shipped). When your order arrived to your loved one's facility, photos are screened and inspected by the facility mailroom and delivered to your loved one. 

Please note that mail screening at the facility takes time, and can add an additional 5-7 days before your photos are in your loved one's hands. 




Still have questions? Our Customer Support Team is here to help! Click here to contact us.


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