Understanding Your Shipping Cost
What does my shipping cost cover?
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Your $5.99 Standard Shipping cost isn't just postage; it covers the full service that makes Pelipost different from other photo services.
Here's what's included in every order:
Here's what's included in every order:
π¨οΈ Professional Hand-Printing Every order is hand-printed, inspected, and packed by real humans who understand how much these photos mean. Never mass-produced or outsourced.
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Facility Compliance Research We check facility rules, ensure compliance, and handle your memories with the care they deserve. Each facility has different photo rules, size requirements, and addressing formats.
π§‘Human Quality Inspection Each order is personally inspected by our family-run team to ensure your photos reach your loved one's facility.
π¦ Secure Packaging & Addressing
Proper packaging with correct addressing format required by each facility.
π― Purpose-Driven Service Your shipping fee helps us provide secure delivery, facility compliance research, customer support to help find correct inmate IDs, and resources that ensure your photos reach your loved one.
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Why isn't shipping free or cheaper?
We keep our Standard Shipping at never more than $5.99 because our founders lived this experience too - we understand how much every dollar matters when supporting your loved one.
Unlike big retailers who can absorb shipping costs, Pelipost is a small family-owned business where every order is hand-printed and personally inspected by our team.
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What makes Pelipost different?
Human Care, Not Automation
Every order is hand-printed and packed with care by our family-run team. We don't outsource or use mass production because we understand the emotional importance of these photos.
Facility Expertise
We maintain relationships with thousands of correctional facilities and stay updated on their changing mail rules, so your photos get approved the first time.
Personal Experience
Our founders experienced incarceration firsthand. This isn't just business to us - it's personal. We know every dollar matters when supporting an incarcerated loved one. That's why we're committed to doing this right, so photos don't get rejected or lost.
Is there a maximum shipping cost?
Yes! We cap Standard Shipping at $5.99 - it will never be higher. This gives you predictable costs while ensuring every order receives the personal attention it deserves.
What if my photos get rejected?
If photos are rejected due to facility rule changes (not content issues), we'll work with you to resolve the situation. Contact our support team at support@pelipost.com with your order details.
Still have questions about shipping?
We're here to help! Contact our family support team at support@pelipost.com to discuss your specific order. We understand this journey because we've lived it ourselves.
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