Frequently Asked Questions
How can I send photos to my home, or to someone who is not incarcerated?
The service you've been waiting for is here! We’ve officially launched JoeyPrints, our latest project aimed at everyone outside of the prison walls! Building on the trust and quality you know from Pelipost, JoeyPrints is all about bringing those ...
How do I reset my cart?
Need to start your photo order over again? No worries- it's easy to reset your cart. Just follow these steps: 1.) From the Photo Selection Screen, tap 'Reset cart and start over.' You may need to navigate back to this screen using the back button in ...
Why does Pelipost need access to my photos?
The Pelipost App needs access to your device's photo gallery in order to upload your photos, print them, and ship them to your incarcerated loved one. Your privacy is important to us, and we'll never access or use your photos without your permission. ...
How do I allow the Pelipost app access to my photos?
Did you receive an error message in the app regarding Pelipost not being given access to your mobile device's photos? No worries- we're here to help! The Pelipost App needs access to your photo gallery in order to upload your photos. Your privacy is ...
Create or add funds to an Incarcerated Prepaid Account
Incarcerated individuals can create their own prepaid account for their loved ones to send them photos. Family, friends and penpals can also add funds to existing accounts on their behalf. Click here to create an account or add funds to an inmate ...
Looking for a Pen Pal?
The graphic portrays three reasons why someone would want to start a prison correspondence to make a difference in someone's life. The first reason is believing in second chances- that a pen pal relationship can make a positive impact on the life of ...
How can I view my order history?
Want to see what you've already sent? You are able to view order history for any order placed within the Pelipost App. There are two ways to view your Order History: 1.) Home screen From the Pelipost app home screen, tap or click 'Orders.' Screenshot ...
Can I send pictures from my computer?
Yes! If you have photos saved on your computer or laptop, you can upload them easily online with the Pelipost Web App! Click here to access the Web App from your computer. You will use the same credentials that you use to log in to the Pelipost App. ...
What is your Refund Policy?
If your photos were returned by the facility for any of the following reasons, we are unable to issue a refund: The name doesn’t match the inmate ID number. Your incarcerated loved one has been moved or is no longer in custody. The photos violate a ...
What are PeliPOINTS and how do I redeem mine?
Sending photos makes a huge impact on our incarcerated loved ones, and we believe that you should be rewarded for sending those mail call smiles! For every dollar spent on a photo order in the Pelipost app, you'll earn 10 PeliPOINTS. PeliPOINTS can ...
Customer Support Hours
Our Customer Support Team can be reached by email, SMS text, live chat, or WhatsApp. Our Customer Support Team is available Monday through Friday from 10:00am EST to 8:00pm EST, and closed Saturday and Sunday. We will respond to your inquiry within ...
Can I use Pelipost to send photos to Federal prisons?
Yes! You can use the Pelipost app to send photos to both state and federal prisons. If you do not see your loved one's Federal facility listed, please reach out to our Customer Support Team to confirm that the facility is able to accept photos from ...
How long does it take for my loved one to receive photos?
Once your order is placed, your photos will be printed and shipped from our fulfillment center within 1-2 business days. Once shipped, photos arrive to your loved one's correctional facility in 5-7 business days with Standard shipping. If you’ve ...
Where can I find my loved one's ID number?
Looking for your loved one's ID number? We have gathered links to several facility websites to help you find it. For best results, be sure to include your loved one's full name (no nicknames,) facility name, city, and state. GENERAL INMATE SEARCH ...
Does Pelipost print Inmate Name and Inmate ID on photos?
Yes- nearly all correctional facilities require that the inmate's NAME and DOC number are printed on the back of each photo. In order to stay in compliance with facility rules and avoid returned orders, as of September 1, 2019, your loved one's NAME ...
How can I delete my account?
In order to delete your Pelipost account, you must request the deletion by contacting our Customer Support Team. Please reach out and provide us with the email address associated with your Pelipost account. PLEASE NOTE: Once the account is deleted, ...
My loved one's facility is NOT listed. What should I do?
The most accurate way to search for your loved one's facility is by the facility's city. If you are unsure of the facility's city, you can search by the facility's name. Make sure to type the full name out, with no abbreviations. Allow time for the ...
What is Delivery Assurance?
Delivery Assurance makes sure that if your order is returned to us, or does not arrive to the facility, our Pelipost Return Specialist will research the issue, modify order as needed, and re-send the order all at no additional cost for you. Delivery ...
What is Premium Shipping?
Premium shipping is available at select facilities for an additional fee. With Premium shipping, you will receive an individual tracking number, which you can use to track your order with USPS. Your order will arrive to the facility within 3-5 ...
How does Pelipost work?
Our easy-easy-to-use app makes sending photos to your incarcerated loved one a breeze. Here's how Pelipost works: 1) UPLOAD: Create your contact. Select your loved one's facility. Upload your favorite photos to the Pelipost app. We'll take it from ...