Frequently Asked Questions
Customer Support Hours
Our Customer Support Team can be reached by email, live chat, or WhatsApp. Our Customer Support Team is available Monday through Friday from 10:00am EST to 6:00pm EST, and closed Saturday and Sunday. We will respond to your inquiry within the next ...
Can I use Pelipost to send photos to Federal prisons?
Yes! You can use the Pelipost app to send photos to both state and federal prisons. If you do not see your loved one's Federal facility listed, please reach out to our Customer Support Team to confirm that the facility is able to accept photos from ...
How can I delete my account?
In order to delete your Pelipost account, you must request the deletion by contacting our Customer Support Team. Please reach out and provide us with the email address associated with your Pelipost account. PLEASE NOTE: Once the account is deleted, ...