How can I delete my account?

In order to delete your Pelipost account, you must request the deletion by contacting our Customer Support Team. Please reach out and provide us with the email address associated with your Pelipost account.

PLEASE NOTE: Once the account is deleted, this means ALL order history, thumbnails, email address, and inmate information will be permanently deleted. Pelipost will not retain any information after your account is deleted.

• Related Articles

• Customer Support Hours

  Our Customer Support Team can be reached by email, SMS text, live chat, or WhatsApp. Our Customer Support Team is available Monday through Friday from 10:00am EST to 8:00pm EST, and closed Saturday and Sunday. We will respond to your inquiry within ...

• Where's my order?

  Where If it has been over 14 days since your order was placed and your loved one has still not received their order, please reach out to us! Our Customer Support Team is here to help. Be sure to include your order number in your message so our team ...

• Create or add funds to an Incarcerated Prepaid Account

  Incarcerated individuals can create their own prepaid account for their loved ones to send them photos. Family, friends and penpals can also add funds to existing accounts on their behalf. Click here to create an account or add funds to an inmate ...

• How do I add a contact?

  If you have just downloaded the Pelipost app, the next step is to add a contact. Here are step by step instructions to add a contact: From the Pelipost app main screen, tap the hamburger menu in the upper left-hand corner. 2. Select 'My Contacts.' 3. ...

• How do I cancel my order?

  If you have recently placed an order and need to cancel for any reason, you are able to do so within the Pelipost app. Orders can only be cancelled if the order is still in the PROCESSING status. Once the order prints, it cannot be cancelled. If your ...