How can I delete my account?

How can I delete my account?

In order to delete your Pelipost account, you must request the deletion by contacting our Customer Support Team. Please reach out and provide us with the email address associated with your Pelipost account.

PLEASE NOTE: Once the account is deleted, this means ALL order history, thumbnails, email address, and inmate information will be permanently deleted. Pelipost will not retain any information after your account is deleted.


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