Customer Support Hours

Our Customer Support Team can be reached by email, SMS text, live chat, or WhatsApp.

Our Customer Support Team is available Monday through Friday from 10:00am EST to 8:00pm EST, and closed Saturday and Sunday.

We will respond to your inquiry within the next business day (business days are Monday through Friday.) 

Click here to get in touch with our Customer Support Team. We look forward to answering any questions you may have about sending photos to your loved one!

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• Where's my order?

  Where If it has been over 14 days since your order was placed and your loved one has still not received their order, please reach out to us! Our Customer Support Team is here to help. Be sure to include your order number in your message so our team ...

• How does Pelipost work?

  Our easy-easy-to-use app makes sending photos to your incarcerated loved one a breeze. Here's how Pelipost works: 1) UPLOAD: Create your contact. Select your loved one's facility. Upload your favorite photos to the Pelipost app. We'll take it from ...

• How can I delete my account?

  In order to delete your Pelipost account, you must request the deletion by contacting our Customer Support Team. Please reach out and provide us with the email address associated with your Pelipost account. PLEASE NOTE: Once the account is deleted, ...

• How do I cancel my order?

  If you have recently placed an order and need to cancel for any reason, you are able to do so within the Pelipost app. Orders can only be cancelled if the order is still in the PROCESSING status. Once the order prints, it cannot be cancelled. If your ...

• My order was returned by the facility. What should I do next?

  Most photo orders returned from a facility will be mailed back directly to Pelipost (unless you are sending to a facility that requires the Sender's primary address). Once they arrive to us, your order status will update to "RETURNED." Please keep in ...