How to Contact Our Support Team
Our Customer Support Team is available Monday through Friday from 10:00am EST to 6:00pm EST, and closed Saturday and Sunday.
We will respond to your inquiry within the next business day (business days are Monday through Friday.)
Related Articles
How do I add a contact?
If you have just downloaded the Pelipost app, the next step is to add a contact. Here are step by step instructions to add a contact: From the Pelipost app main screen, tap the hamburger menu in the upper left-hand corner. 2. Select 'My Contacts.' 3. ...
Where's my order?
Where If it has been over 14 days since your order was placed and your loved one has still not received their order, please reach out to us by submitting a ticket below. Our Customer Support Team is here to help. Be sure to include your order number ...
How can I delete my account?
In order to delete your Pelipost account, you must request the deletion by contacting our Customer Support Team. Please reach out and provide us with the email address associated with your Pelipost account. PLEASE NOTE: Once the account is deleted, ...
Can't find your loved one's facility? Here's what to do!
The most accurate way to search for your loved one's facility is by the facility's city. If you are unsure of the facility's city, you can search by the facility's name. Make sure to type the full name out, with no abbreviations. Allow time for the ...
My order was returned by the facility. What should I do next?
Most photo orders returned from a facility will be mailed back directly to Pelipost (unless you are sending to a facility that requires the Sender's primary address). Once they arrive to us, your order status will update to "RETURNED." Please keep in ...