Where's my order?
Where
If it has been over 14 days since your order was placed and your loved one has still not received their order, please reach out to us! Our Customer Support Team is here to help. Be sure to include your order number in your message so our team can research and resolve the issue.
Keep in mind that correctional facilities do not process or inspect mail on Saturdays, Sundays, or holidays.
The inspection process at the facility will add some additional time before your order is in your loved one's hands.
Click here to learn more about the mail process and how long it takes for your loved one to receive their photos.Related Articles
Customer Support Hours
Our Customer Support Team can be reached by email, SMS text, live chat, or WhatsApp. Our Customer Support Team is available Monday through Friday from 10:00am EST to 8:00pm EST, and closed Saturday and Sunday. We will respond to your inquiry within ...How do I cancel my order?
If you have recently placed an order and need to cancel for any reason, you are able to do so within the Pelipost app. Orders can only be cancelled if the order is still in the PROCESSING status. Once the order prints, it cannot be cancelled. If your ...My order was returned by the facility. What should I do next?
Most photo orders returned from a facility will be mailed back directly to Pelipost (unless you are sending to a facility that requires the Sender's primary address). Once they arrive to us, your order status will update to "RETURNED." Please keep in ...My order status says 'ARRIVED.' What does that mean?
When your order status updates to ARRIVED, this means that your order has arrived at the Facility’s designated mail location (usually this is a PO Box.) Your order will then be picked up and screened and inspected by facility staff in the facility’s ...How can I delete my account?
In order to delete your Pelipost account, you must request the deletion by contacting our Customer Support Team. Please reach out and provide us with the email address associated with your Pelipost account. PLEASE NOTE: Once the account is deleted, ...