PeliPALS Membership FAQs

PeliPALS Membership FAQs

PeliPALS logoPeliPALS Prepaid Photo Memberships by Pelipost logo

Q: How does my PeliPALS Membership work?
A: Each month your membership will renew and your account will be credited with $10, $15, or $20 in prepaid funds, depending on the plan you select. You can use these funds on photos, notes, expedited shipping (where allowed by facilities), and delivery assurance.

Q. What plan options are available?
A. Our plans are designed to offer you flexibility- click here to view our current PeliPALS plan options. 

Q. Can I have more than one PeliPALS contact?
A. No. Only one contact can be used per membership. If you have more than one contact, you can opt in to additional memberships for each contact.

Q: How do I view or access my PeliPALS contact? 

A: Once your account has been activated, you can view your newly added PeliPALS membership contact from the Pelipost app main menu screen.

Pelipost app main menuScreenshot of the main menu of the Pelipost app showing two contacts. One contact has the PeliPALS logo above their name, highlighted with a blue arrow.

Q: How do I know which contact is the PeliPAL one?
A: Your newly created Membership contact will have the PeliPALS logo (shown below) next to it. 

PeliPALS logoPeliPALS Prepaid Photo Memberships by Pelipost logo
'My Contacts' screen in the Pelipost app.Screenshot of the My Contacts screen in the Pelipost app showing two contacts. One contact has the PeliPALS logo under their name, circled in blue for emphasis..

Q. How do I place an order using my Membership?
A. Placing your order using your membership is easy- just be sure you're selecting your PeliPALS contact, and continue your order as usual.
Check out this quick video to see the process step-by-step.

Q. What can I use my prepaid funds for?
A. Your monthly prepaid funds can be used toward in-app purchases including photos, notes, expedited shipping (where allowed by facility,) and delivery assurance.

Q: How can I verify my PeliPALS membership balance?
 A: All balance or account inquiries should be submitted via e-mail to our Customer Support Team: 

*Please include your email address linked to your account

Q: How will I know my balance was applied to the order?
A: You will be able to see the funds that were applied to your order on the checkout screen. If you are being prompted to pay, this means you have either selected a non PeliPALS contact OR you have exceeded your monthly prepaid credit. 

Order summary with PeliPALS balance applied to totalScreenshot of the Order Summary screen in the Pelipost app showing that the order total was covered by the customer's PeliPALS Membership funds. PeliPALS Membership funds are in green, highlighted by a blue arrow.

Q: What if I don’t use all of my credit? 
A: Your monthly Membership balance does NOT roll over. We encourage you to use all of your funds before your membership renews.  

Q: Can I still send pictures if my PeliPALS Membership balance is at zero?  

A: Yes, of course! If you’ve already used your prepaid credit for the month, then you will be prompted to make payment at checkout.  

Q: Can I still use promo codes? 
A: Yes! You can still apply any active promo codes at checkout. 

Q: What if my loved one already has their own incarcerated prepaid account? Do they get the same deal?
A: No. The PeliPALS Membership perks do not apply to incarcerated prepaid accounts. To create or add funds to an incarcerated prepaid account, click here.

Q. Are there any restrictions on payment types for my PeliPALS Membership?
A. For security reasons, we are unable to accept any prepaid debit cards, CashApp cards, or gift cards.

Q. How do I cancel my PeliPALS Membership?
A. You may cancel your PeliPALS Membership at any time. Contact our Customer Support Team to request cancellation.

Q. Can I request a refund?
A. We offer a 30 Day Money Back Guarantee for all PeliPALS Memberships. If you aren't satisfied with your membership within 30 days, let us know and we'll issue a full refund.

Paid members who have not used their funds are eligible for a full refund of the current month of service. We are not able to provide a refund for prior membership periods (months.) Please allow our Support Team 3-5 business days to process your refund. 

Still have questions about PeliPALS Memberships? Our Customer Support Team is here to help! Click here to contact us.

    • Related Articles

    • Why haven’t my PeliPALS Membership funds been added to my account?

      We ask that our PeliPALS customers allow 24-48 business hours for your funds to be visible in your account, as we enter all memberships manually. Thank you! Still have questions about your PeliPALS Membership? Our Customer Support Team is here to ...
    • What is your Refund Policy?

      If your photos were returned by the facility for any of the following reasons, we are unable to issue a refund: The name doesn’t match the inmate ID number. Your incarcerated loved one has been moved or is no longer in custody. The photos violate a ...
    • How do I cancel my order?

      If you have recently placed an order and need to cancel for any reason, you are able to do so within the Pelipost app. Orders can only be cancelled if the order is still in the PROCESSING status. Once the order prints, it cannot be cancelled. If your ...
    • Create or add funds to an Incarcerated Prepaid Account

      Incarcerated individuals can create their own prepaid account for their loved ones to send them photos. Family, friends and penpals can also add funds to existing accounts on their behalf. Click here to create an account or add funds to an inmate ...
    • Greetings by Pelipost: Greeting Card FAQs

      Over a white background are two greeting carda and the Greetings by Pelipost logo with white text in a black circle. One card says "I don't know the right thing to say but I'm here for you now and always" with a yellow, blue, orange and green border, ...