What is Premium Shipping?

Premium shipping is available at select facilities for an additional fee. With Premium shipping, you will receive an individual tracking number, which you can use to track your order with USPS. Your order will arrive to the facility within 3-5 business days, instead of 5-7 business days.

Keep in mind that facilities do not process or inspect mail on Saturdays, Sundays, and holidays. Inspection time at the facility will add some additional time before your order is in your loved one's hands.

Click here to learn more about the mail process and how long it typically takes for your loved one to receive your order.

If Premium Shipping is available for the facility you are sending to, you will see the option to add on to your order at checkout on the Order Summary screen.

Some facilities have per-day photo limits for your loved one. If you are sending multiple orders but your loved one has a limit of photos they can receive per day, your following order(s) will be put on hold until our next shipment day. Premium shipping still ensures quick shipping from the time the order leaves our fulfillment center, to the time it reaches your loved one's facility.

Still have questions about Premium shipping? Our Customer Support Team is here to help! Click here to contact us.

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