Why did you reject my order? - For Iowa Facilities Only
IOWA Department of Corrections (IDOC) Facilities- You only pay for what is approved!
Iowa Department of Corrections (IDOC) facility staff are able to pre-screen orders before they are printed and shipped by Pelipost. During this pre-screening process, any photos that violate facility guidelines will be rejected and removed from your order. If your order has any photos that are in violation, you will receive a refund for the price of the rejected photo prints. If all of your photos violate facility guidelines, you will receive a full refund.
It is still important to familiarize yourself with the facility's photo guidelines before placing your order to avoid having any photos rejected by the facility.
Still have questions about Iowa DOC facility guidelines? Our Customer Support Team is here to help! Click here to contact us.