Why haven’t my PeliPALS Membership funds been added to my account?

We ask that our PeliPALS customers allow 24-48 business hours for your funds to be visible in your account, as we enter all memberships manually. Thank you!

Still have questions about your PeliPALS Membership? Our Customer Support Team is here to help! Click here to contact us.

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• PeliPALS Membership FAQs

  PeliPALS Prepaid Photo Memberships by Pelipost logo Q: How does my PeliPALS Membership work? A: Each month your membership will renew and your account will be credited with $10, $15, or $20 in prepaid funds, depending on the plan you select. You can ...

• PeliPALS Members: Access your Membership Portal here!

  Being our PAL has its perks! Your PeliPALS Membership allows you to send more photos each month for less, with exclusive monthly perks like promos, raffles, and more. PeliPALS Members can manage their account through the PeliPALS Membership Portal. ...

• What is your Refund Policy?

  If your photos were returned by the facility for any of the following reasons, we are unable to issue a refund: The name doesn’t match the inmate ID number. Your incarcerated loved one has been moved or is no longer in custody. The photos violate a ...

• Create or add funds to an Incarcerated Prepaid Account

  Incarcerated individuals can create their own prepaid account for their loved ones to send them photos. Family, friends and penpals can also add funds to existing accounts on their behalf. Click here to create an account or add funds to an inmate ...

• How can I delete my account?

  In order to delete your Pelipost account, you must request the deletion by contacting our Customer Support Team. Please reach out and provide us with the email address associated with your Pelipost account. PLEASE NOTE: Once the account is deleted, ...