Why haven’t my PeliPALS Membership funds been added to my account?

We ask that our PeliPALS customers allow 24-48 business hours for your funds to be visible in your account, as we enter all memberships manually. Thank you!

Still have questions about your PeliPALS Membership? Our Customer Support Team is here to help! Click here to contact us.

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• PeliPALS Membership FAQs

  PeliPALS Prepaid Photo Memberships by Pelipost logo Q: How does my PeliPALS Membership work? A: Each month your membership will renew and your account will be credited with $10, $15, or $20 in prepaid funds, depending on the plan you select. You can ...

• Create or add funds to an Incarcerated Prepaid Account

  Incarcerated individuals can create their own prepaid account for their loved ones to send them photos. Family, friends and penpals can also add funds to existing accounts on their behalf. Click here to create an account or add funds to an inmate ...

• What is your Refund Policy?

  If your photos were returned by the facility for any of the following reasons, we are unable to issue a refund: The name doesn’t match the inmate ID number. Your incarcerated loved one has been moved or is no longer in custody. The photos violate a ...

• How can I delete my account?

  In order to delete your Pelipost account, you must request the deletion by contacting our Customer Support Team. Please reach out and provide us with the email address associated with your Pelipost account. PLEASE NOTE: Once the account is deleted, ...

• Why can’t I see my greeting card order in the Pelipost app?

  Greeting cards are ordered through our Shopify store, Greetings by Pelipost, which is separate from the Pelipost app. Any updates to your greeting card order will be communicated through email. Still have questions about your greeting card order? Our ...