How to find your loved one's ID number.

Where can I find my loved one's ID number? (ID Locator)

Why Getting the Right Information Matters 

We see it every single day: "My photos were returned!" And 99% of the time, it's because of incorrect facility information or ID numbers. 


Your loved one's ID number is required for each photo order. When your order gets returned due to wrong information, it can add potentially 4-5 weeks of delay that could have been prevented with just a few taps. 

NEW: AI-Powered Search Assistant 

Skip the hassle of searching through multiple websites - we've made finding the right information easier than ever! 

Instead of clicking through different facility websites and navigating confusing search pages, just look for our new AI search bot in the bottom right corner of this page.


Tap the Help button to chat with Pauly, our AI-powered assistant.


 

It's as simple as having a conversation! Just tap and follow Pauly's prompts to start the conversation and find your loved one's info. The bot instantly searches across facilities for you and gives you the exact information you need - no more guessing which website to check or wondering if you have the right details!


Chat with Pauly, our AI-powered assistant, to find your loved one's accurate info quickly and easily.


Alert
Pro tip- verify the CITY and STATE of your loved one's facility first. Many facilities have the same names in multiple cities and states.

Manual Lookup Options 

If you still prefer to do a manual search, we have gathered links to several facility websites to help you find your loved one's information. 


InfoFor best results, be sure to include your loved one's full name (no nicknames), facility name, city, and state.
 

GENERAL INMATE SEARCH (Multiple facilities can be searched based off the state)

VINElink- No account required. Just scroll down and click CONTINUE AS GUEST. 

FEDERAL INMATE SEARCH

 

COUNTY JAILS


STATE PRISON INMATE SEARCH - We have entered a few, but in general, if you search (State Name) Department of Corrections Inmate locator, you will find the search engine.

Before You Place Your Order - Final Checklist 

Take that extra minute to verify: 


✅ Facility name (exact spelling matters!) 

✅ City and state (many facilities share names across different states)

✅ Current ID number (not old booking numbers)

✅ Current location (transfers can happen without notice) 


Remember: That extra moment of double-checking saves you from weeks of delays and the heartbreak of watching your order sit in return limbo. We want your photos to reach your loved one on the first try just as much as you do! 🧡 

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Still can't find your loved one's ID#? Our Customer Support Team is here to help. Click here to get in touch!

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