If you're not sure you have every detail right, let us take it from here. Just click the link below and tell us what you know. You don't need to worry about spelling or missing information. All we really need is your name, the email on your Pelipost account, and your loved one's name. Anything else is optional.

Once you submit the form, a Pelipost specialist will review it and add your loved one to your account for you.

👉 Let Us Add Your Contact for You

We'll reach out by email or text once your contact has been added.

Why Getting the Right Information Matters

We see it every single day: "My photos were returned!" And 99% of the time, it's because of incorrect facility information or ID numbers.

Your loved one's ID number is required for each photo order. When your order gets returned due to wrong information, it can add 4 to 5 weeks of delay that could have been prevented with just a few taps.

Before You Place Your Order: Your Final Checklist

Take that extra minute to verify:

✅ Facility name (exact spelling matters!)
✅ City and state (many facilities share names across different states)
✅ Current ID number (not old booking numbers)
✅ Current location (transfers can happen without notice)

Remember: that extra moment of double-checking saves you from weeks of delays and the heartbreak of watching your order sit in return limbo. We want your photos to reach your loved one on the first try just as much as you do! 🧡