What is Delivery Assurance?

What is Delivery Assurance?

Delivery Assurance makes sure that if your order is returned to us, or does not arrive to the facility, our Pelipost Return Specialist will research the issue, modify order as needed, and re-send the order all at no additional cost for you. Delivery Assurance can really save the day! 

Delivery Assurance is NOT a refund. It covers the fees to re-process and re-send your order.

Examples of Photo Guideline Violations: Nudity, partial nudity, stacks of cash, prohibited hand gestures. Always make sure you are familiar with the facility rules for incoming mail prior to placing an order.

Still have question about Delivery Assurance? Our Customer Support Team is here to help! Click here to contact us.

    • Related Articles

    • My order was returned by the facility. What should I do next?

      Most photo orders returned from a facility will be mailed back directly to Pelipost (unless you are sending to a facility that requires the Sender's primary address). Once they arrive to us, your order status will update to "RETURNED." Please keep in ...
    • LA County Jail Photo Rules

      The photo guidelines for LA County Jail (Terminal Annex, Twin Towers, and Castaic) are very strict. Below are of the most common violations we see that may cause your order to be placed in "follow-up" status. We are unable to issue a refund for ...
    • Why did you reject my order? - For Iowa Facilities Only

      IOWA Department of Corrections (IDOC) Facilities- You only pay for what is approved! Iowa Department of Corrections (IDOC) facility staff are able to pre-screen orders before they are printed and shipped by Pelipost. During this pre-screening ...
    • My order status says 'FOLLOW-UP.' What does that mean?

      When your order status reads 'FOLLOW-UP,' this means that one of our Order Advisors has reviewed your order and they require action or more information from you. In some cases, 'FOLLOW-UP' can indicate that there is an issue with one or more of the ...
    • What is your Refund Policy?

      If your photos were returned by the facility for any of the following reasons, we are unable to issue a refund: The name doesn’t match the inmate ID number. Your incarcerated loved one has been moved or is no longer in custody. The photos violate a ...