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How long does it take for my loved one to receive photos?
Once your order is placed, your photos will be printed and shipped from our fulfillment center within 1-2 business days. Once shipped, photos arrive to your loved one's correctional facility in 5-7 business days with Standard shipping. If you’ve ...
My order status says 'ARRIVED.' What does that mean?
When your order status updates to ARRIVED, this means that your order has arrived at the Facility’s designated mail location (usually this is a PO Box.) Your order will then be picked up and screened and inspected by facility staff in the facility’s ...
Does Pelipost print Inmate Name and Inmate ID on photos?
Yes- nearly all correctional facilities require that the inmate's NAME and DOC number are printed on the back of each photo. In order to stay in compliance with facility rules and avoid returned orders, as of September 1, 2019, your loved one's NAME ...
What is Premium Shipping?
Premium shipping is available at select facilities for an additional fee. With Premium shipping, you will receive an individual tracking number, which you can use to track your order with USPS. Your order will arrive to the facility within 3-5 ...
Can I use Pelipost to send photos to Federal prisons?
Yes! You can use the Pelipost app to send photos to both state and federal prisons. If you do not see your loved one's Federal facility listed, please reach out to our Customer Support Team to confirm that the facility is able to accept photos from ...